0286

FS11427

Optical Test and Calibration Ltd

Registration number 02638435   Registered in England  
Registered Address: 21-23 Campus Road, Listerhills Science Park,
Bradford, West Yorkshire, BD7 1HR, England
Telephone: +44 (0) 1274 393857 Fax: +44 (0) 1274 393336

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SATISFACTION AND CONTINUOUS IMPROVEMENT SURVEY FORM

Optical Test and Calibration Ltd wants to offer the best possible service to you. We ask a sample of customers each month to fill in this short questionnaire to get their views on the service we offer, and how it can continue to improve. Please answer the following questions according to your level of satisfaction, or provide a YES/NO answer where appropriate.

Regarding any quotation for the work:

Poor               Excellent
If you asked for a calibration quotation, were you satisfied with the response time?
Were you satisfied with the clarity of the quotation?
If we sent you a repair quotation, were you satisfied with the response time?

Yes   No
Did we send the quote to the right person? Yes / No

Regarding the work carried out:

Poor               Excellent
If calibration: how satisfied were you with the turnround?
How satisfied were you with the technical content of the calibration(s) performed?
How satisfied were you with the presentation of the Certificate / results?
If repair and calibration: how satisfied were you with the turnround?

Yes   No
Did we ship the instrument to the correct address? Yes / No
Was the instrument properly packed and undamaged on receipt? Yes / No
As far as possible, we always send the calibration certificate with the instrument.
Would you prefer to have it sent separately by post? Yes / No

Regarding the order as a whole:

Poor               Excellent
How satisfied were you with the helpfulness of OTC's staff?
How satisfied are you with OTC's overall performance?
How important is low price to you?
How important is rapid and effective service to you?

You may send us any additional information in the comment box below.

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